Reasonable Accommodations
What providers and officials must change to include people with disabilities.
Duty
Public bodies, officials and businesses open to the public must make reasonable accommodations when asked, or when the need is obvious.
Examples
- Step-free access, ramps or lifts.
- Written or visual information for people who cannot hear, and spoken information for people who cannot see.
- Extra time, a quiet space or a support person.
- Permission for a service animal.
Limits
An accommodation may be refused only if it would cause an excessive burden or a real safety risk. The reason must be given to the person, and another option offered where possible.